Return & Refund Policy, Mac White Cosmetic Products
_Last updated: 2026-06-21_
Thank you for shopping with Mac White Cosmetic Products (www.mac-white-products.com). We want you to be completely satisfied with your purchase. If something isn’t right, this policy explains how to return items and what to expect.
Overview
We offer a **30-day return window** from the date of delivery. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Return Window
You have **30 calendar days** from the date your order is delivered to initiate a return. After this period, we are unable to accept returns unless the item is defective or not as described.
Eligibility
Items must be unused, unworn, and in their original packaging with all tags still attached.
Non-Returnable Items
The following items cannot be returned:
- Items marked as sale or clearance
- Personalised, custom, or made-to-order items
- Digital goods and downloadable products
- Intimate wear, swimwear, earrings, and personal-hygiene products (for health and safety reasons)
If you believe your item is defective, please contact us regardless of the above, we will assess each case individually.
How to Return an Item
1. Email us at ** info@mac-white-products.com** with your order number and the reason for return.
2. We will respond within 2 business days with return instructions and (if applicable) a return shipping label.
3. Pack the item securely in its original packaging where possible.
4. Ship the item back using the method provided.
5. Once received, we will inspect the item and process your refund or exchange.
Return Shipping Costs
The customer is responsible for return shipping costs. We recommend using a tracked shipping service, Mac White Cosmetic Products is not responsible for returns lost in transit.
Refund Processing
Approved refunds will be issued to the original payment method. Refunds are processed within **5–7 business days** of us receiving and inspecting the returned item. Please allow additional time for your bank or card provider to post the credit.
Exceptions & Special Circumstances
– **Damaged or defective items:** If you receive a damaged or defective product, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.
– **Incorrect items:** If you receive the wrong item, please contact us immediately. We will cover all return shipping costs and dispatch the correct item as quickly as possible.
– **Lost in transit:** If your return is lost in transit and you used our provided label, we will cover the loss. If you used your own shipping, we recommend purchasing tracking and insurance.
Contact Us
For any return or refund queries, please contact our support team:
– **Email:** info@mac-white-products.com
– **Website:** https://mac-white-products.com